E-business is more than e-commerce. Although these terms often are used interchangeably, e-commerce typically means making the selling processes of an organization available over the Internet. The selling processes may include cataloging of goods, order taking, and bill payment, but they rarely include key business processes such as customer relationship management (CRM), supply-chain management, and enterprise resource planning (ERP) integration. With the increasing commoditization of e-commerce offerings, merely selling over the Web is no longer a differentiator for most companies.
Implementing an e-business solution is necessary to maintain a competitive advantage. Second, making key business processes available over the Internet may involve a relatively straightforward extension of existing processes out to the Internet or a more complex reengineering effort to make them more “Web-savvy.” Because determining which approach to take is essentially a business process reengineering (BPR) exercise, this report will focus primarily on how to architect the best technology solution once an e-business strategy and its requirements have been determined.
You have a small business with a few employees. You see the need to disseminate your product information quickly and efficiently. You see the opportunities to increase sales via the Internet but you do not have dedicated technical staff. Your competitors are online. Your customers are asking if they can make purchases from your Web site. You want to be able to accept orders as well as inquiries through the Internet. So, what should you do?
In an increasingly competitive marketplace, it is very important for enterprises, no matter big or small, to constantly find new ways to compete and to rethink the way business are done.
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